FAQs-Trendrocketshop FAQs-Trendrocketshop FAQs-Trendrocketshop | Trendrocketshop ...

FAQs

How can I contact trendrocketshop?
You can simply email us at (trendrocketshop@gmail.com) where our customer service team will be happy to
help you with whatever you need!


What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

SHIPPING AND CUSTOMS


When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow
extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within
3-5 business days from the order date and shipped the next day after the processing
day. Please note that we don't ship on weekends.


How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders.
After that, it will take 12 - 20 business days for delivery in the United States, and
15-30 business days for international orders (depending on location).


Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be
liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order
arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered
by us. We are not responsible for delays caused by the customs department in your
country. For further details of charges, please contact your local customs office.

RETURNS

How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact
us within 30 days from receiving your order. Please provide your order number as
well as the reason for your return. Our customer service team will review the return
request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in
original condition with packaging intact.


Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the
customer.

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