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Refund policy

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact
us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our
customer service team will review the return request and will send further
instructions if the return is approved.
Only items purchased directly from (Store Name) will be accepted. For products
purchased from authorized retailers, please get in touch with them directly for
returns.
Returned items must be in original packaging, including any accessories, manuals,
and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in
their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will
not be accepted. If the condition of the product shipped back to us is not in
acceptable condition we reserve the right to not refund or exchange. Products that
have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products
purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Trend Cove reserves the right to deny
any return.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your
order?
Please contact our Customer Support team (Contact Us Page) to start the return
process. Please include the following information:
● Order number
● Proof of purchase
● Video or photo of the faulty product (if applicable)
● Complete delivery address
● Contact telephone number
● In some cases, you may be required to include a video or photo of the
defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?
● Processing returns may take up to 14 business days from the day we receive
your return. We will email you to confirm once your return has been
processed.
● For returned items, a full refund will be credited for defective products. For
non-defective items, refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?
● All refunds will be credited to your original form of payment. If you paid by
credit or debit card, refunds will be sent to the card-issuing bank within 14
business days of receipt of the returned item or cancellation request. Please
contact the card-issuing bank with questions about when the credit will be
posted to your account.
● If you haven't received a credit for your return yet, here's what to do:
● Contact the bank/credit card company. It may take some time before the
refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?
● Please contact us as soon as possible if you need to modify or cancel your
order. Makesure to provide your order number and the modification you would
like to make and we’llconfirm once the modification has been made. Please
note that any orders that have already been packed or shipped cannot be
modified or cancelled.
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